I have pictures of the tree they cut and the limbs from and the pile they left behind. Empire Construction, Lasalle Il. Number is Hello, My name is Jessica with Apex servicing. Thank you. We are long time Mediacom bundle customers. We have been experiencing sporadic loss of internet service for the past 4 weeks. We were finally scheduled for a service call 10 days after requesting it.
Nobody showed the day and time period scheduled. We did receive a call two minutes before deadline time which ended in a void when answered. We called the service department and was told the responders had already logged out for the day, and we would have to reschedule. This is horrible customer service and does not reflect well on Mediacom.
Just thought someone should know. Sorry Dennis — but your troubles with Mediacom will probably not get any better. I have spent the past 4 hours trying to get an e-mail problem corrected. After 2 hours of my time, I called Mediacom. Their tech told me that we would have to reset a new password. He then wiped out our old password and could not enter a new one. After being put on hold multiple times, he came back and said that Mediacom was having trouble with their e-mail server and that it was the problem.
He assured me that as soon as Mediacom fixed their server that our e-mail would work. I asked him about the fact that he had deleted our password and that we would not be able to receive the notice that the e-mail was now working. By the time that I had gotten done with speaking to 4 others, I was told that I could download an app on my mobile phone and keep checking it. Once the app said that Mediacom had fixed their server, I could call back in and would have to reset my password again.
My answer was that the solution was terrible. The next thing I new, Mediacom had discontinued our service. I called back in and they immediately apologized for the disconnect and reprogrammed the modem.
However, they claimed that no one would have disconnected our service. Good Luck. Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Mediacom Cable Headquarters Address and Contact. Mediacom Cable Headquarters Executive Team. Rocco B. Chief Executive Officer.
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