Then scroll down to the Cellular Data section, and make sure FaceTime is enabled for cellular use in the list of apps. If you see a " Waiting for activation " notification, toggle FaceTime off and then on again. Then make sure both the camera and FaceTime are allowed by that device.
You can check this by going to your Settings on an iPhone or iPad and making sure that below the FaceTime toggle, your phone number or Apple ID is listed.
On a Mac, open FaceTime, tap FaceTime on the top menu bar, select Preferences from the dropdown, and make sure that your phone number or Apple ID is listed correctly in the Settings tab. If your information isn't listed, sign into your device using an Apple ID or phone number from those pages.
Sometimes a quick restart can fix issues like apps not working. Try restarting your iPhone , iPad , or Mac. If you haven't updated your device's operating system in a while, that could be the issue.
Try updating your iPhone , iPad , or Mac. If you're still having issues, it could be that the person you're trying to call is experiencing issues, like a weak Wi-Fi connection. Double-check this by trying to FaceTime someone else. To do this on an iPhone:. If you're interested, we also have a resource to help you learn more about how to set up FaceTime. Sometimes, signing out of FaceTime and then signing back in again can help fix glitches. On an iPhone:. Yes, it can be a pain to have to stop what you're doing and wait for a software update to install on your device, but it's absolutely worth it.
Updates introduce new features, of course, but they also bring bug fixes and app updates to solve existing and common problems. If your FaceTime crashing issues are due to a bug in the app's programming that affects your device, an update may be all you need to fix it. Update your iPhone or iPad to the current software to ensure they're working properly. Start at the top with the most likely solution, then work your way through the list to get FaceTime working again. We even have specific fixes for when Group FaceTime isn't working, so keep an eye out if that's your problem.
One of the best troubleshooting tips for any app is to restart your device; this advice is the same for when FaceTime isn't working. It's best to close all your apps first to make sure you don't lose any unsaved progress and to ensure they start fresh after restarting. If your device doesn't respond, find out how to force restart an iPhone or force restart a Mac instead. Apple services sometimes experience technical issues, which means FaceTime won't connect for anyone.
When this happens, there's nothing you can do but wait for Apple to find a solution. Take a look at the current status of every Apple service on the Apple System Status website. This page also alerts you of scheduled FaceTime downtime.
Unfortunately, FaceTime isn't available worldwide—although it certainly comes close. It also isn't available with every single cell carrier. Take a look at Apple's carrier support page to find out if FaceTime is supposed to work in your country with your cell carrier. If FaceTime isn't available where you live, you might be able to bypass these limitations by using a VPN on your iPhone.
Unlike regular phone calls, FaceTime connects to other people over the internet. If FaceTime is not working, load a fresh webpage on your iPhone, iPad, or Mac to test the internet connection. FaceTime works best over Wi-Fi, but you can also use it with your cellular data on an iPhone or iPad. Ask the person you're calling to do the same to make sure you have the right details for them. Find your contact details in the middle of Preferences.
Over Wi-Fi, FaceTime requires a broadband connection. You may experience issues with FaceTime for one of these reasons:. If none of the above reasons apply to you and you still can't make or receive FaceTime calls, follow these steps:. If your mobile data connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you may experience these issues:. Make sure both you and the person that you're calling are using a fast Wi-Fi or mobile data connection.
You may experience issues with FaceTime for one of these reasons: FaceTime and FaceTime audio calling may not be available for all countries, regions or network providers.
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