When your order is ready, you'll receive an email letting you know to come visit the store. Anyone who feels ill, particularly with COVID type symptoms of cough, fever, shortness of breath, runny nose or sore throat, or any of the other symptoms identified by Alberta Health Services here must not come to the campus.
If you have any of the following symptoms, including those found in the Alberta Health self-assessment, you cannot visit the campus in person. Contact us to have your order shipped or to designate a pickup person.
Use the Alberta Health self-assessment tool to ensure you're symptom free before coming in to pick up your order. Please check the Campus Safety Guide for Students for tips on proper mask usage and how to navigate campus spaces. If you're experiencing symptoms, contact us to designate a pickup person or let us know to ship your order to you. Even in the case of "minor" symptoms, you must stay home.
Online orders can be cancelled within 30 minutes of placing your order. If you need to cancel your order, please email bookstoreinfo ucalgary. Unfortunately, after this window your order cannot be cancelled. We're happy to accept returns and exchanges that are covered by our return policy.
We have new policies in place to keep everyone safe from COVID when handling returns, so please check our return page for full instructions. In-store pickup is available!
When you place your order, select in-store pickup. You'll get a confirmation email, then a second email when your order is ready. Follow the instructions in the second email to pick up your order. That depends. If your book is in stock, we will ship it out to you within our current processing times. You'll get an email with your tracking number directly from Canada Post and you will be able to track your package.
Please keep in mind that the current COVID situation means that Canada Post and all couriers are experiencing a very high volume of orders, and they need to take all appropriate safety precautions to stay safe. One is that our distributor ships from a primary warehouse in Oregon and a secondary warehouse in Tennessee.
Occasionally, books are only available in the Tennessee warehouse. If an order is partially shipped from each of the two separate warehouses, the books from Tennessee will take longer to arrive. Rest assured, all of your books are on their way! Secondly, on occasion, books will be backordered at the distributor. This usually is due to a book going through a reprint. We do our best to communicate when a book is backordered, including an expected date of shipment, if provided by the publisher.
If this is the case, the rest of the order will ship first, with the backordered title shipping separately when it becomes available. Q: How do orders for author events work? We will have the book signed for you at the event, and it will be shipped out in the following business days. You will be provided with a tracking number at that time.
If there are any restrictions concerning the signing book limits, signatures only, etc , they will be communicated to you before your order is processed.
There are additional benefits for higher levels of membership. Your membership number is your phone number associated with the membership.
If your order contains items that need to be sourced from our suppliers i. Please contact us if you have any questions. While we do our best to keep up with your expectations, please note that during busy periods, order processing times may be slightly affected and may take longer than usual. Please contact us should you have any concerns or questions. The table below serves as a guide and lists estimated delivery times based on your location in Australia.
Please note that these are indicative only and must be in addition to the advised estimated shipping timelines and are not guaranteed. Contact Australia Post. Once your order has been dispatched, you will receive a notification containing your tracking information to the email address you provided when placing your order.
Tracking information will also be available from your customer account. Log in or create an account using the email address used to order from us to get access. However, if for any reason they cannot reach you or no one is home, drivers and posties will try to find a safe place to leave the parcel if size allows, then this includes your letterbox.
If a safe place is unavailable, a note with instructions for pick-up will be provided for you to withdraw your parcel from your designated post office. If you are an Australia Post My Post customer, you may be contacted by Australia Post prior to delivery to select your preferred drop-off method including the option to waive the requirement for a signature.
Visit the Australia Post website to update your delivery preferences. Should you notice any error in the delivery address you provided at time of checkout, please let us know as soon as possible by contacting our Customer Service team on 02 or sending us a message.
We will do our best to amend any error before dispatching your order. Unfortunately, we will not be able to extend a refund or store credit on items that have been incorrectly delivered due to the above mentioned issue. Simply log in or register for an account using the email address provided when placing the order. We want you to have the best online shopping experience, so if you have any questions, concerns or problems with your order, please contact our friendly Customer Service team for assistance.
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